• IT Managed Service Management

    Location US-VA-Chantilly
    Posted Date 2 weeks ago(4/6/2018 3:42 PM)
    Company
    Noblis ESI
    Requisition #
    6025
    Reg/Temp
    Regular Employee
    FT/PT/On-Call
    Full Time
    Security Clearance
    Top Secret/SCI
    Job Category
    Information Systems Engineering
  • Overview

    About Noblis

    Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis NSP, are solving difficult problems that help our government and our country. We bring the best of scientific thought, management, and engineering expertise with a reputation for independence and objectivity. We support a wide range of government and industry clients in the areas of national security, intelligence, transportation, healthcare, environmental sustainability, and enterprise engineering.

     

    Learn more at noblis.org/about.

    Why work at a Noblis company?
    Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public.

    Noblis has won numerous workplace awards. Over the past two decades, Noblis has consistently earned wide recognition:


    1. Best Employer: We have been a Washington Post “Top Workplace” for 4 consecutive years including the last three among the top 10. We’ve also been recognized by Glassdoor “Best Medium-Sized Company to Work For” for 2 years, and many awards in previous years 
    2. Business Ethics and Integrity: A “World’s Most Ethical Company” for 6 years by Ethisphere Institute, Finalist at the Greater Washington Government Contractor Awards 
    3. Leadership and Innovation: CEO Amr ElSawy selected to Executive Mosaic’s annual Wash 100 List, CEO Amr ElSawy named as a “Tech Titan” by the Washingtonian Magazine, Noblis CTO recognized as a trending 40 CIO in the DC Area.


    Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race.

     

     

    Responsibilities

    Noblis is hiring IT Managed Service Management professionals with Top Secret SCI clearances in Chantilly, Virginia. 

     

    Provide Systems Engineering Technical Assistance:   

    • Plans new services and updates existing services IAW customer needs and best practices
    • Support creation and maintenance of comprehensive documentation as it relates to topology, equipment, config Next uration, and performance in a managed services environment
    • Create and present technical specifications and requirements for procurement and performance monitoring of managed services
    • Contribute to product/service selection analysis and research, configuration standards and best practices
    • Monitor and track service provider performance against contractual Service Level Agreements
    • Analyze service provider’s reported metrics and data to assess performance, identify and recommend opportunities and methods for improving performance, escalate as necessary, and follow through to resolution
    • Support Root Cause Analysis (RCAs) and resolution tracking for major issues
    • Coordinate, generate and review SOWs, SOOs, PWSs, RFPs, and Product Change requests for new requirements and assist the PM/COTR in evaluation of contractor proposals
    • Participate in IPT meetings and review process boards to ensure contractors are meeting program requirements
    • Track and respond to office tasking, build and present program briefings and update project schedules and calendars
    • Familiarity with project management, scheduling, requirements, and program office functions
    • Expected to seek and assume higher levels of technical responsibility, manage time effectively across more than one initiative, and apply sound technical judgment
    • Ability to work independently with minimal supervision and perform other duties as assigned      

    Qualifications

    REQUIRED SKILLS

    • Must have and maintain an ACTIVE Top Secret/SCI clearance
    • Bachelor’s Degree in Business, Science, Technology, Engineering, or Mathematics; or equivalent experience
    • Must have 8 years’ experience in a an IT role with at least 3 year experience with Software or IT Asset Management
    • Experience managing hardware/software assets in federal government environments

    • Minimum of 6 years of managed service experience in industry or in the DOD/IC community

    • Experience in Enterprise IT Service Management or Delivery; for example:  IT Service Delivery, ITIL Service Management Framework including: Service design, Service-level management, Availability management, Capacity management and IT service continuity management

    • IC (intelligence community) industry experience
    • Exceptional Power Point and Excel skills
    • Excellent relationship building and management skills
    • Must be able to travel as necessary

    DESIRED SKILLS

    • Advanced Degree in Business, Science, Technology, Engineering, or Mathematics
    • IT Infrastructure Library (ITIL) or IT Service Management qualification or experience
    • Experience with IT acquistion and Managed Service projects:

      • Creation of project plans, design, and solutions
      • Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
      • Utilization of remote monitoring and management software tools to identify, resolve, and escalate issues
      • Performing automated and manual audits of provider performance, documenting and reporting audit findings

    Noblis has won numerous workplace awards. Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. EEOC.

     

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